All orders will typically ship within 1-3 business days from receipt of order. Due to COVID-19 and the safety of our warehouse staff it may take a few extra days to ship our products to you. Shipping is done via USPS unless otherwise specified. Free shipping is offered for all ordered over $50 with the United States. Under $50 a charge of $5 will be added to shipments within the continental US and upwards of $25 for shipments outside of this region.
Customers are given a one time return on shoes for any sizing or style issues. Please follow these guidelines in order to get a full refund or exchange:
- Customers must send back the shoes as they were received in there shoe box or bag
- Do not remove tags before trying on product as this will void the return and result in a minimum $10 restocking fee
- Cover shoe box or sandal with either a shipping bag, box or brown paper. Do not tape shipping label directly to the shoe box for a return
- Fill out completely and print Return Request Form (click for form)
- Ship the shoes back to Island Surf Company, 342 Circuit Street, Hanover, MA 02339
- We will process the return and either refund upon receipt or ship the shoes out within 7 business days
Island Surf will replace any production defects up to 6 month from the purchase of the shoes out side of normal wear and tear.
Please contact firstname.lastname@example.org for any shipping of return questions.